Refund and Returns Policy

Kadcure: Refund and Returns Policy

Thank you for choosing Kadcure, your trusted source for authentic Ayurvedic medicines. We are committed to providing you with high-quality products and a positive customer experience. Please read our policy carefully regarding refunds and returns.

1. General Return Conditions

Due to the nature of Ayurvedic medicines and to ensure the efficacy and purity of our products for all customers, we have specific conditions for accepting returns:

  • Eligibility Window: Products may be eligible for return only if they are reported within [Insert Number, e.g., 7 days] of the delivery date.

  • Condition of Item: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging, with all seals intact.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Opened or Used Products: Any item that has been opened, partially consumed, or has its original seal broken cannot be returned due to hygiene and quality assurance standards.

  • Products without Original Packaging: Items missing original boxes, bottles, labels, or accompanying materials.

  • Clearance or Sale Items: Only regularly priced items may be refunded, unless otherwise stated.

  • Gift Cards.

3. Defective or Damaged Products

If you receive a product that is damaged during shipping or is defective, please follow these steps:

  • Immediate Notification: You must notify us immediately (within 48 hours of delivery) by emailing [Insert Your Customer Service Email].

  • Evidence Required: Please include clear photographs or a video of the damaged or defective item and the original shipping box.

  • Resolution: Upon verification, we will promptly send you a replacement product at no additional cost, or issue a full refund, as per your preference.

4. How to Initiate a Return

To start a return, please contact our customer support team:

  • Email: kadcure@gmail.com

  • Phone: +919416234004

Please provide your Order Number and the reason for the return. Our team will provide you with the necessary instructions and the return shipping address.

5. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Insert Number, e.g., 7-10] business days.

  • Shipping Costs: Please note that original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item (unless the return is due to an error on our part, such as receiving a damaged or incorrect product).

6. Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kadcure@gmail.com and follow the return instructions provided by our team.